Administration Assistant (Full-Time Work Onsite in BGC)

Responsibilities:

New member account establishments as allocated or specifically directed by the Team Leader
Establishment of new member accounts
Establishment of regular payment schedules
Ordering of cards
Generating confirmation documents
Issuing welcome emails
Submission of finalised account establishments to the Quality Assurance Team in line with the internal audit policy
Adhere to Information Security Policy and procedures to ensure compliance
Exhibit outstanding customer service skills through each task conducted or communication with members ensuring all customer queries are dealt with professionally and efficiently within the service level agreement
Communication with members via email, inbound/outbound phone calls, letters and face to face meetings as per roster or as instructed by the Team Leader
Serve as a point of contact for brokers, addressing inquiries, providing updates, and ensuring exceptional service.
Collaborate with brokers to understand their specific needs and tailor support accordingly.

Qualifications and Experience

Preferably with experience performing back-office/data-entry tasks
Experience working in the financial industry or Australian financial services is a plus but not required
Great attention to detail and high accuracy in handling huge volume of tasks
Good communication skills
Skills level in Outlook and Excel should be at intermediate or advanced level

What We Offer: