AU Mortgage Loan Officer | Dayshift | Weekends Off | To transition to Hybrid

Official role title: Loan Support Officer

🎯 About the Role:

We are seeking a detail-oriented and proactive Mortgage Loan Processor with Australian mortgage background to support our home loan operations from Conditional Approval to Settlement. You’ll play a key role in reviewing loan documentation, coordinating with stakeholders, and ensuring compliance with lending policies and processes.

🎉 Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! 🌟 Grow with GBSS, where your potential meets opportunity.

📝What You’ll Be Doing

• Review and validate loan documentation (e.g., conditional documents, valuation reports, title searches).
• Coordinate mortgage insurance processing and employer/borrower verifications.
• Provide timely updates to brokers and internal stakeholders via phone and email.
• Monitor and action shared inbox communications and maintain accurate records.
• Assist underwriters with reworks and ad hoc processing tasks to ensure timely settlements.

🗣️ About You

• You have hands-on experience in Australian mortgage processing or a related financial services role.
• You understand the end-to-end loan process, including credit policy and compliance requirements like the Privacy Act.
• You’re a clear and confident communicator, with a customer-first approach and the ability to build strong relationships.
• You’re highly organised and detail-oriented, able to manage multiple tasks and deadlines in a fast-paced environment.
• You’re tech-savvy, comfortable using Microsoft Office and loan processing systems, and can work independently with minimal supervision.

💼 Why Join Us?

• HMO Benefit + free dependent
• Leave accrual upon hiring
• Wellness perks
• Specific client-initiated benefits