Broker Support Officer – AU Mortgage/SMSF Experience Required

Official Job Title: Mortgage Consultant

Are you ready to elevate your career in the mortgage industry? GBSS is looking for a passionate and dedicated Mortgage Consultant to join our vibrant team in Manila. This is your chance to make a significant impact in a role that promises growth, collaboration, and the opportunity to excel in a dynamic environment.

🎯 About the Role:
As a Mortgage Consultant, you will be at the heart of our origination activity, playing a crucial role in ensuring that loan applications are accurately packaged and contain all the necessary documentation. You will be the vital link between introducing parties and our internal teams, driving stakeholder satisfaction and contributing to the ongoing success of our business.

🎉 Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! 🌟 Grow with GBSS, where your potential meets opportunity.

📝What You’ll Be Doing

• Support end-to-end home loan applications by conducting employment checks, PEP searches, and preparing credit notes—while staying aligned with credit policies?
• Stay on top of document and valuation management, including tagging documents, collecting upfront fees, and chasing valuation reports and quotes?
• Collaborate confidently with stakeholders like credit teams, valuers, settlement officers, and introducers to keep things moving?
• Navigate Loanapp with ease to fast-track applications and make sure no file gets left behind?
• Keep risk in check by following regulatory standards and reporting anything that doesn’t look right?

🗣️ About You

• Experienced in Australian mortgage and loan support within a lending or finance environment, with strong analytical and decision-making skills.
• An excellent communicator with outstanding written and verbal English skills.
• Detail-oriented and organized, with strong administrative and data entry capabilities.
• Customer-focused and self-driven, able to work independently while maintaining a high level of service.
• Adaptable and proactive, with a positive attitude, the ability to meet deadlines, and a commitment to compliance and workplace safety.

💼 Why Join Us?

• Enjoy full work from home set-up
• HMO Benefit + free dependent
• Leave accrual upon hiring
• Wellness perks
• Specific client-initiated benefits