Broker Support Officer – Australian Mortgage | Dayshift | Weekends Off

Are you ready to elevate your career in the mortgage industry? GBSS is looking for a passionate and dedicated Broker Support Officer to join our vibrant team in Manila. This is your chance to make a significant impact in a role that promises growth, collaboration, and the opportunity to excel in a dynamic environment.

🎯 About the Role:
The Broker Support Officer plays a vital role in supporting Australian mortgage brokers by preparing, packaging, and submitting loan applications to various lenders. This role spans the entire mortgage process—from initial client data entry to post-lodgment follow-up, ensuring all applications are complete, compliant, and submitted within set timelines.

🎉 Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! 🌟 Grow with GBSS, where your potential meets opportunity.

📝What You’ll Be Doing

• Loan Packaging & Lodgment: Prepare and submit loan applications via ApplyOnline, ensuring all lender-specific requirements are met.
• Document Management: Index, review, and organize client documents; identify missing information and follow up with clients or brokers.
• Data Entry & System Updates: Accurately input data into multiple CRMs and maintain real-time updates on loan status for brokers.
• Lender Coordination: Liaise with lenders for valuations, pricing requests, and application progress tracking.
• Compliance & Reporting: Ensure adherence to NCCP guidelines and generate progress reports for internal and external stakeholders.

🗣️ About You

• Experience: At least 2–3 years of hands-on experience in Australian mortgage/lending operations, ideally with end-to-end parabroking exposure.
• System Proficiency: Solid knowledge of AU mortgage CRMs such as Mercury (M5 & Nexus), Podium, Flex, Infinity, Salestrekker, and ApplyOnline.
• Process Knowledge: Deep understanding of the AU mortgage lifecycle from initial processing to settlement, including serviceability assessments.
• Communication Skills: Strong English proficiency—both written and verbal—with the ability to manage client and lender correspondence professionally.
• Qualifications: Certificate IV in Mortgage Broking (AU) is a strong advantage; open to further training if needed.

💼 Why Join Us?

• HMO Benefit + free dependent
• Leave accrual upon hiring
• Wellness perks
• Specific client-initiated benefits