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Customer Service Specialist – Financial Services | Dayshift | Weekends Off

  • Anywhere

GBSS is on the lookout for a skilled and customer-focused Customer Service Specialist to join our dynamic team in Manila. If you have a background in financial services and a passion for delivering exceptional client experiences, this is your opportunity to thrive in a role that values growth, teamwork, and making a real impact every day.

🎯 About the Role:
As a Customer Service Specialist, you will be the frontline of our customer support operations, assisting clients with inquiries, resolving concerns, and ensuring a positive customer experience. Your knowledge of financial services will be crucial in delivering tailored support and maintaining regulatory standards.

🎉 Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! 🌟 Grow with GBSS, where your potential meets opportunity.

📝What You’ll Be Doing

  • Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
  • Provide accurate information and assistance related to financial products, transactions, and account management.
  • Investigate and resolve client issues in compliance with internal policies and financial regulations.
  • Collaborate with internal teams to escalate complex cases and ensure timely resolution.
  • Maintain detailed records of customer interactions and ensure data accuracy in CRM systems.

🗣️ About You

  • Minimum 1–2 years of customer service experience within the financial industry (e.g., banking, lending, insurance, or fintech).
  • Strong verbal and written communication skills with a customer-first mindset.
  • Proficient in using CRM systems and customer support platforms.
  • Knowledge of financial terminology, basic compliance requirements, and service standards.
  • Ability to multitask, prioritize, and handle high-pressure situations with professionalism.

💼 Why Join Us?

  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

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