Loan Admin Officer | Dayshift | Weekends Off | To transition to hybrid

Official role title: Application Admin Officer

We are looking for a detail-oriented and driven Application Admin Officer to join our fast-paced team in Manila. If you have experience in financial services or lending operations and take pride in accuracy, efficiency, and teamwork, this is your chance to grow your career in a role that directly supports the loan process and helps clients move one step closer to their goals. Be part of a collaborative environment where your contributions truly matter.

🎯 About the Role:
This position ensures the accuracy, efficiency, and compliance of loan documentation and workflows in line with service level agreements (SLAs) and high-quality standards. You’ll work collaboratively across teams, helping to drive the loan process forward while maintaining strong attention to detail and customer service excellence.

🎉 Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! 🌟 Grow with GBSS, where your potential meets opportunity.

📝What You’ll Be Doing

• Process and review loan applications, ensuring completeness and compliance with internal SLAs and policy guidelines.
• Perform accurate data entry and verification from manual and electronic applications into the loan origination system.
• Manage the loan pipeline, conduct document checks (ID, AML, VEDA), and issue formal communications such as Decline Letters.
• Coordinate with internal teams and external partners to order valuations (ValEx), establish loan files, and prepare AIP packages.
• Respond to general enquiries from brokers/originators regarding loan status updates and product-related guidance.

🗣️ About You

• Prior experience in loan processing, lending operations, or financial services support roles.
• Strong data entry and document review skills, with high accuracy and attention to detail.
• Excellent written and verbal communication skills; capable of professional interaction with stakeholders.
• Proficient in Microsoft Office and loan systems (e.g., ValEx, VEDA), with solid computer literacy.
• Highly organized, proactive, and able to work independently under pressure in a fast-paced environment.

💼 Why Join Us?

• HMO Benefit + free dependent
• Leave accrual upon hiring
• Wellness perks
• Specific client-initiated benefits