Mortgage Assistant Manager (Australian Mortgage Experience Required)

Summary

Are you a results-driven leader with a passion for excellence in mortgage loan processing? We are seeking a Mortgage Assistant Manager to lead and support our high-performing team, ensuring seamless operations, compliance, and top-tier service while achieving business objectives.

Key Responsibilities:

• Oversee workflow & SLA management, acting as the primary point for team escalations.
• Serve as the first point of contact for team questions and troubleshooting related to processing loan applications, broker accreditations, and valuations.
• Work closely with the Team Leader to identify development and training opportunities for team members.
• Monitor and report on individual and team performance, identifying challenges and recommending improvements.
• Ensure full compliance with company policies, proactively managing and eliminating potential compliance breaches.
• Process mortgage loan applications from initial submission to final settlement, adhering to company policies and regulatory guidelines.
• Review loan documents and application materials for accuracy and completeness, verifying income, assets, and credit consumer reports.
• Collaborate with brokers, loan officers, underwriters, and other stakeholders to gather documentation and resolve outstanding issues.
• Perform valuations and assess property information to evaluate loan-to-value ratios and property eligibility.
• Instruct, follow up, and complete reporting on discharges with all funders.
• Ensure smooth loan settlements and closings through coordination with internal and external teams.
• Maintain meticulous records of loan processing activities in compliance with data privacy and security regulations.
• Provide exceptional customer service, addressing borrower inquiries and concerns throughout the loan application process.
• Assist with ad hoc office projects and initiatives as required by management

What You Bring

Experience & Expertise

• At least 2 years of in depth experience in Australian mortgage brokerage or loan processing.
• Hands-on knowledge of Apply Online, CoreLogic, Equifax, Microsoft Office applications, and RP Data.
• Proven track record in end-to-end mortgage loan processing, with a strong grasp of loan origination, underwriting, and closing.

Leadership & Collaboration Skills

• A natural leader who can inspire, manage, and guide a team to excel.
• Outstanding communication skills, enabling seamless interaction with team members, clients, and stakeholders.

Attention to Detail & Compliance

• Thorough understanding of Australian lending best practices, including residential, SMSF, and commercial applications.
• Detail-oriented with a commitment to accuracy and compliance in a high-volume, fast-paced environment.

A Growth Mindset

• A proactive attitude to learning, demonstrated by completing at least 20 CPD points annually.
• Eagerness to adapt and contribute to a role that evolves with your ambitions and abilities.

Core Values:

• Work hard – Successful people have a special trait, they work hard, they don’t give up, they
• learn from failure and then they succeed on purpose
• Innovation – Think big, remain flexible, stay ahead of the curve and get the job done
• Trust – Protect the trust we build with our customers and each other. It is hard to build and
• easy to lose
• Humility – Let others shine by helping them achieve more than they thought was possible
• Unity – We are in this together, even when the going gets tough

What We Offer:

• Leave accrual upon hiring
• HMO for principal + 1 free dependent
• Company-wide engagement activities
• A company that values its employees
• Career planning and development opportunities
• Dayshift & weekends off – enjoy work-life balance everyday