Operations Support Specialist (Travel Account)

Summary:

As an Operations Support Specialist, your primary responsibilities revolve around enhancing the efficiency of client-facing travel consulting team by removing administrative tasks and working as efficiently as possible to complete a minimum standard of tasks in agreed time frames. Your focus is on providing exceptional solutions for internal and external customers, optimizing administrative processes, ensuring favorable outcomes, and fostering a collaborative and high-performing team environment

Responsibilities:

• Build strong client relationships – serving as a reliable point of contact, you address client & internal inquiries promptly and professionally. While a lot of your interactions may be indirect, your efficiency significantly contributes to the overall client experience and satisfaction
• Client Complaint & Incident Handling: In handling client complaints and incidents, your role demands empathy and a focus on resolving concerns related to travel or interactions by actively listening and solving issues with a customer-centric approach
• Collaborative Teamwork: Work collaboratively with cross-functional teams to ensure seamless travel arrangements and excellent client service
• Knowledge Sharing: Contribute to team development by sharing industry insights, travel trends, and best practices.
• Effective Communication: Foster transparent and open communication within the team and across departments
• Professional Development: Attend all trainings including compliance, technical skills and refresher and soft skills.
• Process/Innovation: contribute to our continuous improvement culture Always share your ideas and observations.
• Financial Risk Mitigation: on of the primary focus of this role is mitigating financial risks arising from administrative tasks. By providing meticulous internal support, you play a crucial role in assisting client-facing teams, allowing them to dedicate more time to service and sales.
• Operational Cost Efficiency:  Efficiency in completing administrative tasks is paramount to ensuring operational cost efficiency. Your role indirectly impacts client-facing teams’ productivity. By streamlining processes and reaching the minim standards of productivity, your role allows resources to be allocated more effectively.

Professional Behaviors:

• Professionalism
  • Role models appropriate behaviors in line with company values
  • Always communicates positively and professionally with team members and customers
  • Is proud of what we do and strives for excellence
• Integrity
  • Is honest with self and others and maintains a strong work ethic.
  • Does “what is right” for team members, the customer, and the company.
  • Maintains confidentiality, acts with integrity and is trustworthy.
• Accountable
  • Takes responsibility and accountability for the work and performance of self and team.
  • Achieves high quality outcomes through setting achievable, realistic workloads.
  • Makes firm, timely decisions and initiates action to pursue opportunities
• Adaptable
  • Works effectively with a diverse range of people from different cultures and backgrounds.
  • Adapts work style and applies sound judgement to a variety of situations ensuring the best outcomes.
  • Demonstrates the ability to handle a broad range of different tasks and assignments.
  • Remains open and adjusts approach in light of shifting priorities or new information

What We Offer:

• Dayshift with Sat-Sun off – more time to spend with the family
• Leave accrual upon hiring
• HMO for principal + 1 dependent
• Specific client-initiated benefits
• Company-wide engagement activities
• A company that values its employees
• Career planning and development opportunities