Mortgage Broker Assistant (AU exp. required) | WFH

Official Title: Sr. Broker Support Officer

🎯 About the Role

As a Sr. Broker Support Officer, you’ll take ownership of the end-to-end loan preparation process, from data entry and document indexing to compliance and lender submission. You’ll work closely with brokers and lenders to ensure applications are packaged accurately, milestones are met, and status updates are tracked in real-time. Your keen eye for detail and proactive mindset will help maintain loan integrity and keep the pipeline moving seamlessly from initial processing to settlement.

🎉 Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! 🌟 Grow with GBSS, where your potential meets opportunity.

📝 What You’ll Be Doing

• Application Packaging & Lodgement: Prepare critical NCCP documents (Preliminary Assessments, Credit Proposals, Credit Guides) and statements of advice (SOCA) to package and submit applications through Apply Online.
• Data & Document Management: Input customer details from Fact Finds into broker software, index supporting documents, identify gaps, and securely organize files in cloud software.
• Lender Liaison: Proactively follow up with lenders to ensure files progress smoothly, request pricing discounts, order valuations, and organize property reports.
• Pipeline Monitoring: Daily monitor loan applications, update tracking worksheets, and keep brokers fully aware of file statuses at all times.
• Compliance & Coordination: Interpret lender credit and underwriting guidelines to ensure perfect compliance, and reach out to customers directly if outstanding documents are required.

🗣️ About You

• Experience: Minimum of 2 years of recent experience in the Australian lending/mortgage market as a Loan Processor or Broker Support.
• Industry Knowledge: Deep, end-to-end understanding of the AU mortgage process (Initial Processing through to Settlement) including solid knowledge of SMSF, Trust, and Self-Employed loan structures and underwriting guidelines.
• Tech Savvy: Familiarity or hands-on experience with industry platforms such as Mercury, Apply Online, Infynity, Podium, Flex, or Salestrekker.
• Communication Skills: Strong written and verbal English proficiency with a talent for clear, collaborative communication.
• Efficiency: Excellent organizational skills with a well-developed ability to manage multiple tasks, files, and tight deadlines simultaneously.
• Mindset: Highly trainable, team-oriented, and open to constructive feedback to continuously improve.

💼 Why Join Us?

• HMO Benefit + free dependent
• Leave accrual upon hiring
• Wellness perks
• Specific client-initiated benefits