Customer Service Specialist – Financial Services | Dayshift | Onsite

Official role title: Loan Servicing Officer

🎯 About the Role:

We’re looking for a detail-oriented Loan Servicing Officer to provide exceptional support to a large portfolio of Home, Car, Unsecured, and Asset Finance customers. You’ll manage post-settlement requests, loan administration tasks, and end-of-term processes while ensuring a seamless customer experience and compliance with company procedures.

🎉 Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! 🌟 Grow with GBSS, where your potential meets opportunity.

📝 What You’ll Be Doing

• Provide post-settlement support to customers, brokers, and internal teams, addressing queries and requests efficiently.
• Process loan administration tasks including payouts, statements, amortization schedules, loan variations, and direct debits.
• Manage end-of-loan activities such as discharges, termination notices, and PPSR updates.
• Respond to credit reference requests, liquidation notices, and handle customer disputes professionally.
• Ensure compliance with internal mandates, policies, and regulatory requirements at all times.
• Collaborate with team members and internal stakeholders to maintain a smooth and customer-focused workflow.

🗣️ About You

• Minimum 2 years’ experience in financial services, with a strong understanding of financial industry workflows.
• Excellent communication skills—clear, professional, and confident in both written and verbal interactions.
• High attention to detail with strong data entry accuracy and organizational skills.
• Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Strong problem-solving, analytical, and customer service skills with a proactive, solutions-oriented mindset.
• Collaborative team player with integrity, professionalism, and the ability to work autonomously when required.

💼 Why Join Us?

• HMO Benefit + free dependent
• Leave accrual upon hiring
• Wellness perks
• Specific client-initiated benefits