AU Mortgage Broker Support Officer | Day Shift | WFH

🎯 About the Role:

We’re looking for a Broker Support Officer who can confidently support Australian mortgage brokers in preparing, packaging, and submitting loan applications from initial processing through to settlement. This role sits at the heart of the broker workflow—ensuring applications are complete, compliant, and accurately lodged across multiple lender systems. You’ll be handling data entry, document preparation, lender coordination, and end-to-end file management to keep loans moving smoothly and efficiently.

🎉 Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! 🌟 Grow with GBSS, where your potential meets opportunity.

📝 What You’ll Be Doing

• Manage end-to-end support for Australian mortgage brokers by preparing, processing, and submitting loan applications across multiple lender systems.
• Accurately enter, review, and validate client and loan data from fact finds into broker and lender platforms.
• Prepare and package complete loan application files, ensuring all required documentation (SOA/SOCA, NCCP documents, credit proposals, etc.) is accurate and compliant.
• Organize, index, and review supporting documents, identifying gaps and coordinating with brokers or clients for completion.
• Liaise with lenders for lodgement, follow-ups, valuations, pricing requests, and updates to ensure smooth progression of applications.
• Maintain accurate tracking of loan statuses and provide timely updates to brokers to ensure full visibility across the pipeline.

🗣️ About You

• Minimum 2+ years recent experience in the Australian mortgage industry in a Broker Support Officer, Loan Processor, or similar broker-side role (essential).
• Strong end-to-end understanding of the Australian mortgage process from application through to settlement.
• Hands-on experience using broker and lender platforms such as ApplyOnline, Mercury, Infynity, Podium, Flex, Salestrekker, or similar systems.
• Strong knowledge of loan documentation, credit policies, underwriting requirements, and Australian lending compliance standards.
• High attention to detail with strong organizational skills and the ability to manage multiple loan files and deadlines.
• Excellent communication skills, with the ability to coordinate effectively with brokers, lenders, and clients in a clear and professional manner

💼 Why Join Us?

• HMO Benefit + free dependent
• Leave accrual upon hiring
• Wellness perks
• Specific client-initiated benefits