Property Management Assistant – AU Real Estate | Dayshift | Onsite

🌟 About the Role

Are you an agile administrator who excels in fast-paced operational environments? Do you possess a sharp eye for detail, a calm approach under pressure, and a knack for troubleshooting real estate challenges? We are looking for a dedicated Property Management Operations Assistant to join our team in-office and maintain seamlessly running property portfolios.

In this essential onsite role, you will act as a key liaison across property portfolios, stepping in to resolve day-to-day tenancy concerns, manage maintenance workflows, and support property managers with high-volume account oversight. If you thrive on converting complex daily tasks into smooth operational success, this is your platform to excel!

🏢 Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! Grow with GBSS, where your potential meets opportunity.

📋 What You’ll Be Doing

• Issue Resolution & Maintenance Triage: Promptly receive, evaluate, and track property repair requests and tenant queries to swift completion.
• Contractor & Landlord Coordination: Dispatch work orders, request quotes, and coordinate access with local trades, technicians, and property owners.
• Large-Scale Portfolio Administration: Keep records accurate, ensure compliance tracking is up to date, and handle administrative cycles across high property counts.
• Stakeholder Relations: Maintain direct, professional verbal and written correspondence with occupants, clients, and service partners.
• Lease & Record Maintenance: Execute routine documentation updates, process lease renewals, and keep database files structured and compliant.
• In-Office Team Support: Work side-by-side with managers and colleagues to streamline daily office logistics and workflow pipelines.

👤 About You

• Articulate Communicator: Excellent verbal and written English, capable of conveying clear solutions and building positive relationships with clients and vendors.
• Solid Operational Track Record: Strong background in office administration with proven ability to multi-task, prioritize urgent actions, and keep track of multiple moving parts.
• Western Market Experience: Prior experience supporting property management functions in Australia (AU) or other Western countries (US, UK, NZ, Canada).
• High-Volume Capacity: Comfortable managing workload spikes across large residential portfolios while preserving accuracy and service standards.
• Tech-Minded & Collaborative: Quick to adapt to property software platforms, CRMs, and internal systems within an energetic office environment.

🎉 Why Join Us?

• HMO Benefit + Free Dependent Coverage
• Leave Accrual
• Wellness Perks
• Client-Initiated Benefits